• Beth McCauley

To Leap or Not to Leap

In order to have a good working relationship, you need to be able to trust the one with whom you are working. Building trust takes time and the ability to see consistency and reliability in someone’s work. From the one being trusted, it takes persistence and an ongoing effort to show someone you genuinely care. It also requires your ability to demonstrate expertise in whatever it is you are working on. From the one doing the trusting, it takes patience and sometimes even a leap of faith.

When it comes to Continuity Navigation and helping people through some of the most vulnerable times in their life, it is vital to have built a rapport. There is a mutual understanding that needs to occur: 1) that the person coordinating care is on the clients side; 2) the Care Navigator is going to do whatever it takes to help and advocate for the client, and 3) that the client will be honest with their Care Navigator.

When it comes to people’s health, I have learned that people often will tell you what they think you want to hear. “My blood sugars are good” or “I feel fine” when in reality their blood sugars are consistently in the two or three hundreds, or they are having swelling in their feet and a weight gain of 10 pounds in a week. They might only be a step away from an emergency room visit or hospital stay, but they would rather give the appearance of doing well, than admit they are not. Who doesn’t want to be “fine” or look like they don’t need help?!

We want to do what is best for our clients and we know that it is important for the client to trust us. They need to know that we will seek to understand their feelings and listen to their concerns and frustrations. We will be persistent in our efforts to show you we genuinely care and be there to catch you when you take that leap of faith.

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